Mr James Casino hold the following gambling licenses: Curacao eGaming - Mr James Casino are licensed by Cyberluck, the Curacao eGaming Master License holder. We have had no success contacting this license holder, either directly or via the affected player, about player complaints and consider them to be completely non-responsive. Betsoft Felix MG Gaming Playson Fugaso Booongo Gamescale Mr. Slotty Spinomenal SA Gaming EvoPlay Booming Vivo Gaming Lucky Streak Simple Play Evolution Ezugi Vivo Wazdan 1X2 Gaming Irondog GameHub Revolver Kalamba Noble Pearls Nucleus Habanero Softswiss Salsa TVBet Super Spade Rival Thunderkick Elk No Limit FlatDog Xplosive RubyPlay Caleta. Play Online Bingo at MrQ - 20 Free Spins and 24 hours free bingo with your first deposit. Real cash prizes. No wagering requirements. MrJackVegas is operated by ProgressPlay Limited of Soho Office 3A, Edge Water Complex, Elia Zammit Street, St. ProgressPlay is a limited liability company registered in Malta (C58305), that is licensed and regulated by Malta Gaming Authority and operates under a License Number of MGA/B2C/231/2012 issued on 16th April, 2013; ProgressPlay Limited is licensed and regulated in.

Ruling

Found for the Casino - MrJames Casino inform us that this player played with a No Deposit Bonus that carried a maximum win term.

Read our MrJames Casino Review.

Player's Complaint

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I played and lost 4,000 € when they told me I had gone against betting rules re bonus . I played completed my wager requirements and won 1000€ withdrew on 1/10/19 they delayed saying I had again breached bonus but I fought they approved my withdrawal on the 22/10 but funds still haven’t arrived. I have lost my Dad in the middle of this and this is causing me huge distress

4 Responses

Hi tyson777 - welcome to ThePOGG.com!

As a UK citizen you should only be playing with operators that hold a UKGC license. Slottica do not hold a UKGC license and as such are breaking UK law by accepting your custom.

James

Unfortunately you have chosen to play with an operator that is both negatively listed with this service and who has historically been non-cooperative with complaints submitted to us. While we will try to contact the operator on your behalf the chances of a successful mediation are low.

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Thanks,

ThePOGG

Hi tyson777,

Was the bonus in question a No Deposit Bonus?

Thanks,

ThePOGG

Hi tyson777,

I'm following-up on the above?

Thanks,

ThePOGG

Hi tyson777,

If we haven't heard from you by Friday the 6th of December I'll assume you no longer require our assistance with this issue and close this complaint.

Thanks,

ThePOGG

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